iTunes Error -9808
When trying to connect to the iTunes Store this afternoon, I could not connect and I got an error from iTunes stating that my connection timed out and that there was an unknown error -9808. So I did a bit of Googling and came up with a few solutions. The rest of the article is posted on my new blog here.
Nice one , what a star! I haven’t been able to down load since updating the itunes version. all sorted now!
Sherlock!
You’re Welcome! This should work on all versions of iTunes including the newest 7.6.1
I had the same problem and unchecked the “Check for server certificate revocation (requires restart)”.
It works. Thank You.
thank you so much. u helped me alot. i had a problem with my itunes store but now its goo
For most people, the “Check for server certificate revocation (requires restart)” will definitely fix every itunes connection problem on Windows XP.
I have seen this same solution published in lots of places. My problem is that I uncheck the “check for server certificate revocation” I hit apply, I reboot, and when I go back and check the advanced tab the box is checked again. It’s like something in the system automatically rechecks the box…. Any ideas?
Anonymous: Sorry to hear about your problem. I will look into the problem and hopefully post a solution. Just wondering have you tried the other solution posted at http://techisnow.blogspot.com/2008/05/itunes-errors.html (copy and paste). If you are having problems connecting to the iTunes Store only, then this solution might work for you. Also, are you running Windows XP?
“Check for server certificate revocation (requires restart)”
where do you find this?
i can’t!
please help!
“Check for server certificate revocation (requires restart)” is located under your internet options. In Internet Explorer, go up to Tools > Internet Options. Then go to the last tab, Advanced, and scroll down to the Security section. It is the fifth box down and make sure it is unchecked. Good Luck!
great stuff… works like a charm!!
what about windows vista?…ive been getting the same message on mine…and ive done all that the itunes support told me to to no avail…my mother is threatening to toss my ipod if i dont get it off her comp and hooked up to my laptop
If you can find the internet options on window vista, try to find the above mentioned options. I’m sorry, i’m not able to test this because I don’t have vista.
You rock, dude! Been battling the 9808 error for several days now and was ready to nuke iTunes. Thanks for making my day!
youre welcome. glad i could help
Also if these solutions do not work for you, try the ones listed here:
http://soccerislife8.wordpress.com/2008/02/10/itunes-connection-solutions/
Thank you, your solution worked perfectly. Now I can finally buy music on iTunes again.
Thank you so much you helped me a lot
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u r amazing…..was extremely frustrated with the error but thanks to u i have managed to subscribe to podcasts………….thank u…
Help… SSL3.0 and TLS 1.0 is check and “Check for server certificate revocation” is unchecked and I still have the error. I’ve tried the other blog but can’t find the app data/ apple computer … I’m pulling my hair out.
@3G user: are you using a mac or a pc?
App Computer and App data are hidden. do a google search on it and you will see the folders.
hi.. i really need help with this because i cant sign in to my itunes account, am running Windows Vista and have iTunes 8, and also get the error code -9808!! help??
Anything for 8.0.2 and Windows Vista? Nothing is working!
thank u so much! =D x
hello
so i went back to internet properties and the box was checked
i just got my ipod tocuh for xmas and i installed itunes
but when i click on sign in and create a new account it sais an uknown error has occourd (-9808) (also when i try to use any of the quick links) anyways, i did some research and i found that i had to uncheck the “Check for server certificate revocation (requires restart)” and i restarted my PC and tried to make a new account..same thing uknown error -9808
???? please help
I’ve tried the Internet Opinions, but it didn’t work. I’ve also tried the Date/Time thing. Didn’t work either.
gr8 solution man….thanks a tom
how do i fix the problem
i cant even see how to fix it in ur other blog i get nothing found plz email me the solution at thatswhatshesaid29@yahoo.com plz plz
thank u so much u are d bomb
I have been getting error code 9808 forever. I’ve done everything listed above, and I have a registry cleaner. Please help.
TY
(EXPECT SOMETHING LIKE THIS IN WINDOWS 7)?
Excellent site, keep up the good work
Go to Start > Control Panel > Internet Options > Advanced, make sure that SSL 3.0 is checked and TLS 1.0 is checked. Also under Security make sure that the “Check for server certificate revocation (requires restart)” is unchecked. Then click ok and fire up iTunes.