iTunes connection Solutions
Having problems connecting to the iTunes Store? Having problem authorizing your computer to play music? If you answered yes to any one of those questions, then read on for the solutions to fix each problem. First if you have not, try my first possible solution to error 9808 following this link. If that solution does not do the trick for you then follow along for another solution. First close iTunes if you have it open right now. I have moved this blog and the rest of this article to here. Sorry for the inconvenience.
soccerislife8
I had a similar issue w/Itunes not being able to connect, but my web browser was able to access the internet. iTunes kept complaining about “no active internet connection”. I’m running Vista w/ multiple users, as well as Norton AV. The culprit was Norton. The users are set up as Admin and Standard. I have Parental Controls turned on in both Vista as well as Norton. Admin users had no problems connecting to iTunes. Standard users would get the error. I had to go to Norton’s Personal Firewall and add the program “iTunes Helper.exe” and set the option to “Allowed” (”iTunes.exe should already be in the Allowed category.) in order for the standard users to be able to connect. Problem solved. Since Norton AV is a common program out there, I thought I would post this.
Thank you for your tip. I’m sure it will help many Norton users.
Thx
I just checked my McAfee settings and iTuneHelper.exe was in there with full access. Any other ideas? I turned off my wireless security settings and the internet is working fine, until iTunes is started.
have you tried the stuff suggested in the itunes 9808 article? that might help and also you can try uninstalling and reinstalling itunes. That has been known to solve many problems.